Returns & Exchanges
At Donut Bank, we strive for perfection in every bite, but due to the perishable nature of our bakery products, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order is incorrect or arrives in poor condition, please contact us within 24 hours of receipt.
Contact Support
Email our customer service team or call your local Donut Bank branch within 24 hours of receiving your order to report any issues.
Provide Documentation
Please include your order number and clear photographs of the product and packaging to help us understand the nature of the concern.
Review Process
Our quality assurance team will review your request immediately to determine if a replacement, store credit, or refund is appropriate.
Resolution
Once approved, we will initiate a fresh replacement delivery or issue a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing